Services

Four ways I’m usually useful.

Most engagements are one of these, sometimes two. If what you need sits between them, say so — that’s usually the interesting version.

How it goes

The same five steps, whatever the work is.

  1. 01

    Discover

    Learn the business before the product. Who pays, what breaks, what's already been tried.

  2. 02

    Define

    Name the actual problem. Usually it isn't the one in the brief.

  3. 03

    Design

    Map the system, then explore several ways through it. Structure before screens.

  4. 04

    Validate

    Put it in front of the people who'll use it, early enough that changing it is still cheap.

  5. 05

    Deliver

    Ship it. I stay through build, because that's where design decisions get quietly reversed.

Not sure which one you need?

That’s normal, and it’s usually a sign the problem hasn’t been named yet. Send me what you’ve got and I’ll tell you what I think it actually is.

Describe the problem